Editorial Complaints Policy
At Queen City Vapor, we are committed to upholding the highest standards of journalistic integrity and providing accurate, fair, and unbiased content to our readers. We value the feedback and concerns of our audience and strive to address any editorial complaints promptly and effectively.
Submitting a Complaint:
If you have a complaint regarding any editorial content published on Queen City Vapor online magazine, please follow the process outlined below:
- Clearly State the Complaint: When submitting a complaint, clearly state the nature of your concern or objection. Provide specific details, including the article title, author, and publication date, to help us identify and investigate the issue.
- Contact Information: Include your name, email address, and any additional contact details that will allow us to respond to your complaint in a timely manner. Anonymous complaints may limit our ability to investigate and address the issue adequately.
- Supporting Information: If available, provide any supporting evidence or references that support your complaint. This may include relevant sources, factual inaccuracies, or specific instances where the editorial content breaches our editorial standards.
Submitting a Complaint:
To submit a complaint, please email our Editorial Complaints team at [email protected]. We aim to acknowledge your complaint within [X] business days and provide a substantive response within [X] business days thereafter.
Investigation and Resolution:
Once we receive your complaint, our Editorial Complaints team will thoroughly review the concerns raised. This may involve consulting the relevant parties involved in the creation and publication of the content in question. We are committed to conducting a fair and impartial investigation.
Upon completion of the investigation, we will provide a response outlining our findings and any actions taken or proposed to address the complaint. If necessary, we may offer corrections, clarifications, or retractions based on the outcome of our investigation.
Appeals Process:
If you are not satisfied with our response or believe that the issue remains unresolved, you have the option to appeal our decision. To initiate an appeal, please provide additional information or reasoning to support your case. Appeals will be reviewed by a senior member of our team who was not involved in the original investigation.
Our Commitment:
Queen City Vapor is dedicated to maintaining the highest standards of journalistic integrity and addressing editorial complaints in a fair, transparent, and timely manner. We value the trust and engagement of our readers and strive to continuously improve our content and processes based on your feedback.
Please note that this Editorial Complaints Policy applies specifically to complaints related to editorial content. For general inquiries, advertising concerns, or other non-editorial matters, please refer to the appropriate channels outlined on our website.
Date of Last Update: 25-7-2023
By accessing or using Queen City Vapor online magazine, you acknowledge that you have read, understood, and agreed to this Editorial Complaints Policy.
